Frequently Asked Questions:
1. What are your shipping times?
Once your order is placed, it will be processed and shipped within 24-48 hours. After shipping, the total time to arrive at your destination is as follows:
US/CA: 4-9 Business Days
EU/UK/AU: 5-12 Business Days
We strive to ship all orders from stock within 24-48 hours, but please allow up to 3 business days during peak periods.
2. Do you offer tracking for orders?
Each order you place will be provided with a unique tracking code that you can use on our tracking page to keep track of where your orders are.
Once you receive your tracking code, please wait 2-3 days for the code to activate.
3. Do you offer free returns + refunds? What if my item is broken during transit?
We offer free 14 day returns on all our products. If it is broken in transit, we will send you a new order free of charge. If you receive one of our products and don't enjoy it you can return the order within 14 days of receiving it for a full refund!
4. Does the crystal lamp light need a bulb?
Our lamp light does not need a bulb - making it last much longer with no need for a replacement!
5. Can the crystal lamp be used as a reading light?
Yes! The Crystal Lamp Light has 6 different levels of light intensities. It can light up a room or be dim enough for a night time read
6. What comes when you order the crystal light lamp?
Each order includes 1x Crystal lamp Light, 1x Remote with 16 Color Variations, and 1x Light Charger
7. Will the crystal lamp break easily?
Our Crystal Lamp Light is extremely durable & is packaged well to make sure it is not broken during shipping. If you end up receiving a broken order, we will send you a new one and give you store credits to buy additional items for free
8. How long does the crystal lamp light last & is it rechargeable?
Our Crystal Lamp Light can last up to 24 hours and takes 1-2 hours to recharge to full battery! Simply plug it into a power source with the charging cable provided!
9. Does the crystal lamp need to be assembled? Does it have to be plugged in?
The Crystal Touch Lamp comes fully assembled and is a wireless, rechargeable lamp
10. Do any of your incense burners break easily? What happens if I receive it broken?
Our incense burners use secure packaging to handle shipment across the world. So far we've had 3000+ incense buyers with less than 1% break rate.
If your incense burner does break upon shipment, or if you don't enjoy the product within 14 days of receiving it - you can get a full refund + free return!